Frequently Asked Questions

Everything you need to know about shopping with Elora.

How do I determine the right size for my order?

Each product page features a detailed sizing guide and fit notes. We recommend measuring yourself and comparing it to our size chart, as Elora garments are designed with specific silhouettes in mind.

What is your return policy for fashion items?

We offer a 30-day return window for all unworn items with original tags attached. Please ensure the hygiene stickers are intact on swimwear and intimate apparel to qualify for a refund.

How long does shipping take and can I track my order?

Standard shipping typically takes 3-7 business days. Once your order is dispatched, you will receive an email containing a tracking number to monitor your package's journey.

What payment methods does Elora accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Afterpay for a more flexible shopping experience.

Are your garments sustainably sourced?

Elora is committed to ethical fashion. We partner with certified manufacturers and prioritize eco-friendly fabrics like organic cotton and recycled polyester in over 60% of our collections.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 60 minutes of purchase by contacting our support team via live chat.